FAQ

Nutrajay is a Sports Supplement Brand. We offer products such as Creatine Monohydrate, Energy Powder, and BCAA Shock & Post-Workout Powder.

We offer FREE Shipping on all orders over $80USD. Shipping costs to any US State ranges from $4-$10 or possibly more depending on the weight of the amount of products that you order. Shipping costs for international buyers may vary depending on the shipping zones. All shipping costs are affected by the weight of the amount of products that you order.

Usually, order fulfillment time takes 2-5 business days before shipping. Orders that contain more than 10 items might take 3-10 business days to fulfil before shipping. Products are shipped from the fulfilment centre within 1-4 business days (US). International shipping may take 2-5 business days, or more. All customers must keep in mind that Customs clearance processes in various countries may also have an affect on the time you receive your product. During holiday seasons there may be a slight delay in orders due to a high traffic of last minute orders being placed by customers. In advance we apologise for those delays and kindly ask for your patience. We're a very small company that is determined to fulfil all orders as best as possible.

If you wish to cancel an order, be sure to make the cancellation before the order is confirmed and prepared to be shipped out.

All products are manufactured in an FDA Approved facility within The United States of America. All products are GMP certified.

Here are the list of countries that we ship to: (United States, Canada, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden, Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, and South Korea. Please note that we DO NOT ship to The United Kingdom and we DO NOT ship to United States Military Bases.

Yes, all orders can be tracked. Once you have made a purchase and your order has been confirmed, we will send out a tracking link. You can also Track Your Order here.

Still need help? Send us a note.